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    E-Banking

    Telephone Bank

    Voice Self-help Service

    The hotline service 95568 is a new type of self-help service to our customers with checking, transfer and settlement functions. You can call 95568 to enjoy a diversified range of financial services including account information checking, transfer and remittance and payments. As for Minsheng Personal Card holders, Current Deposit Bankbook customers and Time Deposit Bankbook customers, they do not need to activate such service. They can call 95568 at any time to get our diversified financial services. The 95568 hotline service is a 24/7 and one-stop financial service provided for you!

    Features
    Easy and convenient operations
    The Telephone Bank combines auto voice services with receptionist services. You can press the keys on your mobile phone and enjoy our auto and customer care services.
    Simple procedures and rick variety
    You do not need to activate this service at the counter. You can enjoy convenient and efficient account management and investment services at any time and anywhere.
    Low cost, and time and effort-saving
    With the Telephone Bank you can save time and cost because no counter business is conducted.

    Service Charges
    Application for voice service is for free. See attachment for charges on each service.

    Procedures
    If you have one Minsheng Card, Current Deposit Bankbook, Corporate Account or Unit Card Account, you do not need to apply such service at the counter. You can automatically enjoy our telephone bank services. You can call the service number of our bank, use card number or telephone bank to check on your password before entering our telephone bank system.

    Service Paths
    Individual Customers: 95568
    Public Accounts: 400895568
    Small & Macro Business Accounts: 4008695568

    Tips
    Operational Guide
    Welcome to Use Telephone Bank Service of China Minsheng Bank
    Debit Card Service
    Credit Card Service
    Corporate Annuity Service
    For English press 4
    Manual Service
    Auto Service
    VIP Service Appointment
    Complaints & Loss Registration

    Account and branch checking service
    Card business consulting
    Online and mobile bank service
    VIP service appointment
    Complaints & loss registration
    Other businesses

    Debit Card
    Account checking
    Savings
    Bill payment
    Investments & fund management
    Money transfer & remittances
    Loss registration
    Password change
    Manual service
     
    Current Deposit Bankbook
    Account checking
    Loss registration
    Password change
    Manual service

    Time Deposit Bankbook
    Account checking
    Loss registration
    Password change
    Manual service

    Time deposit balance checking
    Time deposit balance checking
    Transaction detail checking
    Account information checking
    Exclusive card checking
    Manual service

    Current to Time deposit
    Time to current deposit
    Saving notice
    Manual service

    Fund shares
    T-bonds
    Foreign exchange business
    Bank notes & transfers
    Manual service

    Same-same transfer
    Telephone transfer
    Telephone purse
    Manual service
    Time deposit balance and details
    Account information checking
    Manual service

    When you are opening such accounts at our bank, please set a checking password for using our telephone bank services.
    Please keep your customer information and checking password. Loss of password might lead to information leak and money stealing.
    After using your mobile phone which has memory and display functions, please erase all information you have entered.


    Manual Service

    The customer hotline 95568 is dedicated to providing a diversified range of financial services to our individual and business customers, including business consulting, service consulting, financial transactions, service appointments and difficult issues. We aim to become a 3A telephone service center. Meanwhile we also provide specialized and in-depth services to our strategic customers to build a good market image for Minsheng Bank in the public account and macro finance areas. We have opened 4006895568 (public accounts) and 4008695568 (small and macro accounts) provide better services. Our customers can call out hotlines at any time to enjoy our services.

    We have also launched English-language service for our telephone bank services to provide account checking and detail checking services to Minsheng corporate and debit card customers.

    Features
    No time limit
    We can provide you hotline services on a 24/7 basis.
    Varied financial transaction services
    You can check your account, make deposits, transfers, remittances, investments, service appointments and emergency loss registrations with this service.
    Fast and convenient services
    You can call 95568 for our services without activation at the counter. You can call us at any time to enjoy efficient, quality and convenient financial services.

    Service Charges
    Application for telephone bank manual service is for free. Please see attachment for details on such charges.

    Procedures
    No application is needed foe enjoying our call personnel service.

    Service Paths
    Individual Customers: 95568
    Public Accounts: 400895568
    Small & Macro Business Accounts: 4008695568

    Tips
    Please keep you customer information and checking password. Loss of password might lead to information leak and money stealing.
    After using your mobile phone which has memory and display functions, please erase all information you have entered.

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